Q: I saw I ring that I loved, but it has a "reserved" banner next to it. What does that mean?
A: If a ring is marked as "reserved", that means it is currently in another customer's shopping bag. This customer will have 20 minutes to decide if they want to purchase the ring or not. If they don't start the checkout process before their 20 minutes is up, the ring will be released and the "reserved" banner will disappear. If they do decide to purchase it, the banner will change to "sold". Keep checking back on your ring for at least 20 minutes. If the other person does purchase it, contact our concierge, Jen, right away. If that person decides to return the ring, you can get on Jen's waitlist to purchase it before it goes back onto the website. If they decide to keep the ring, Jen will help you find something similar, or maybe even better!
Q: I saw a ring that I loved and wanted to purchase, but it has a "sold" banner next to it. What do I do?
A: Contact our concierge, Jen. If the person who purchased it decides to return the ring (they have 30 days), you can be put on her waitlist to purchase it before it goes back onto the website. If they decide to keep the ring, Jen will help you find something similar, or maybe even better!
Q: I received my ring and I LOVE it. However, it's not even close to being the right size. What should I do?
A: Return your ring to us for a one-time complimentary sizing! See our Ring Sizing page for more details. Please note that there are a few rings on our site that cannot be sized more than two sizes up or down from their current size due to the fragile nature of the ring's setting. We will always do our best to let you know any sizing restrictions before you purchase a ring. But as always, you can call our concierge, Jen, for more information.
Q: My credit card doesn't have a high enough credit limit to purchase the item I want. Is there any other way I can pay?
A: Yes! We accept all major credit cards, personal checks, and wire transfers for all orders within the United States. Please note that for all orders, your jewelry will not be shipped until funds are received. Contact our concierge, Jen, for more information.
Q: I live outside the United States and I want to purchase one of your rings. Is this possible?
A: Currently we only ship within the United States. We are terribly sorry for any inconvenience this may cause.
Q: I have an item in my shopping bag that I am ready to purchase, but when I go to check out, only the check/money order option is available. Why is that?
A: To protect our customers, all purchases over $25,000 cannot be made with a credit card. We apologize for any inconvenience this may cause. Please contact our concierge, Jen, for more information.