Frequently Asked Questions
Q: I saw a ring that I loved, but it has a "reserved" banner next to it. What does that mean?
A: If a ring is marked as "reserved", this could mean two things. The ring is either currently in another customer's shopping bag, OR it has been put on a three day courtesy reserve by our concierge team for a customer that is making his/her final decision within a few days. In the first case, this customer will have 20 minutes to decide if they want to purchase the ring or not. If they don't complete the checkout process before their 20 minutes is up, the ring will be released and the "reserved" banner will disappear. In the second case, the ring will be on reserve for three days, and then the customer will either purchase it, or it will be marked as available again. Give us a call if you're really interested in the ring and we can tell you what the status is. If you miss out on something you love, contact our concierge who can help you find something similar, or maybe even better!
***If you're looking to purchase a ring but it has a reserved banner next to it, make sure it's not already in your own shopping bag! Click the "Your Order" button in the top right corner of your screen to see if the ring you want is indeed already in your bag. If it is, go ahead and check out! If not, give us a call and we can tell you what the status of the ring is.
Q: Where can I get one of those vintage velvet ring boxes?!
A: The colorful little boxes you see around our website are from our dear friends, The Mrs. Box! Currently, we have a limited number of Mrs. Boxes available for sale with purchase of a ring at our Los Angeles Showroom. If you're looking to purchase one of the boxes today, head over to www.themrsbox.com to browse the collection!
Q: Why are sold items still posted?
A: While most of our items are one-of-a-kind, our concierge is able to search our inventory and supply network for similar items to what we have already sold. We are sometimes also able to recreate an original piece at the request of a client. If you see something you love that is marked sold, we encourage you to contact our concierge to see if we can find something similar.
Q: Is it possible to see an item in person?
A: We offer private showings by appointment in Los Angeles. Please visit our Appointments page for more information, or contact our concierge for more details. Additionally, we offer free shipping and returns on all items for a risk-free shopping experience.
Q: I received my ring and I LOVE it. However, it's not the right size. What should I do?
A: Return your ring to us for a complimentary sizing! See our Ring Sizing page for more details. Please note that there are a few rings on our site that cannot be sized more than two sizes up or down from their current size due to the fragile nature of the ring's setting. We will always do our best to let you know any sizing restrictions before you purchase a ring. But as always, you can call our concierge department for more information.
Q: Can every ring be sized?
A: Yes, all of our rings can be sized to almost any size. Occasionally we come across a piece where sizing is difficult, but we will always try to note that in the ring's description.
Q: I love the setting of a ring on your site - can you swap the stone for one that I like better?
A: Yes and no. While this is usually technically feasible, we prefer to maintain the historical integrity of our rings. That said, we may be able to find you something similar that you'll love even more. Contact our concierge for more details.
Q: I already have a diamond, but I need a setting. I found one on your site that I love - will you sell any of your rings without the center stone?
A: Unfortunately, no. We hate to disrupt the integrity of our original, authentically vintage and antique rings, and therefore we only sell our rings as they were originally designed.
Q: I see a ring on your site that is very similar to what I want, but I will need some alterations to make it the perfect ring. Is this possible?
A: For any of our T&H vintage-inspired rings, often times YES - we can make small changes for you! For our authentically vintage and antique rings, however, we are not able to make any changes other than sizing it to your size and straightening out the metal if it needs it. Custom engagement ring designs just aren't our thing. Each piece is so special as-is, and we strongly prefer to keep the integrity of the piece intact because that is how the original jeweler intended it. We love the rich history behind our rings, and hate to make too many changes!
Q: My credit card doesn't have a high enough credit limit to purchase the item I want. Is there any other way I can pay?
A: Yes! We accept all major credit cards, personal checks, and wire transfers. We are able to process split payments across two or more credit cards, and we can also set up a payment plan. Contact our concierge for more information.
Q: Do you offer payment plans?
Q: I live outside the United States and I want to purchase one of your rings. Is this possible?
A: We ship to the United States, Canada, UK, Australia, and New Zealand. Contact our concierge to discuss options for shipping outside of these countries.
Q: I have an item in my shopping bag that I am ready to purchase, but when I go to check out, only the Wire Transfer / Personal Check option is available. Why is that?
A: To protect our customers, purchases over $25,000 cannot be made with a credit card. We apologize for any inconvenience this may cause. Please contact our concierge for more information.
Q: What is your return policy?
A: If you are not happy with your purchase, we will refund your payment. Return shipping is always free. Please see our Returns & Exchanges page for more information.