Frequently Asked Questions
Q: I think I found the perfect ring on your website! Can I take a few days to think about it?
A: Need a little more time? Not a problem. We are happy to place any piece on reserve for up to three days (including weekends) while you decide. This ensures that no other customer will be able to purchase the piece during that time, with no need for a holding deposit. Please call or e-mail our concierge service Monday-Friday from 9:00AM - 4:30PM PST to reserve an item.
Need to reserve an item for longer than three days? We consider each reserve request in excess of three days on a case-by-case basis. Please contact us for details.
Q: I saw a ring that I loved, but it has a "reserved" banner next to it. What does that mean?
A: If a ring is marked as "reserved", the ring is on hold for consideration for three days, and then the customer will either purchase it, or it will be marked as available again. Give us a call if you're really interested in the ring and we can tell you what the status is. If you miss out on something you love, contact our concierge who can help you find something similar, or maybe even better!
Q: Where can I get one of those colorful velvet ring boxes?!
A: The colorful little boxes you see around our website are from our dear friends, The Mrs. Box! Currently, we have a limited number of Mrs. Boxes available for sale with purchase of a ring at our Los Angeles Showroom. If you're looking to purchase one of the boxes today, head over to www.themrsbox.com to browse the collection!
Q: Why are sold items still posted?
A: While most of our items are one-of-a-kind, our concierge is able to search our inventory and supply network for similar items to what we have already sold. We are sometimes also able to recreate an original piece at the request of a client. If you see something you love that is marked sold, we encourage you to contact our concierge to see if we can find something similar.
Q: Is it possible to see an item in person?
A: We have a beautiful store in Los Angeles! We love meeting our customers in person! Come visit us, no appointment necessary. We are located at 108 Robertson Blvd, Los Angeles, CA 90048.
Q: I received my ring and I LOVE it. However, it's not the right size. What should I do?
A: All of our purchases come with one complimentary ring sizing! If your ring has not yet been sized, return it to us and we'll size it for free! If it has already been sized and needs further adjusting, we're happy to take care of that for you at an additional cost of $75. See our Ring Sizing page for more details. Please note that there are a few rings on our site that cannot be sized more than two sizes up or down from their current size due to the fragile nature of the ring's setting. We will always do our best to let you know any sizing restrictions before you purchase a ring. But as always, you can call our concierge department for more information.
Q: Can every ring be sized?
A: Yes, almost all of our rings can be sized to any size. Occasionally we come across a piece where sizing is difficult, but we will always try to note that in the ring's description.
Q: I tried checking out with a credit card, and I received a 'gateway error'. What does this mean?
A: This happens to our customers all the time and there's an easy fix! This error message simply means that your credit card company has blocked the transaction. Give your credit card company a call and let them know you approve of the purchase and try again once you have the green light from them!
Q: I love the setting of a ring on your site - can you swap the stone for one that I like better?
A: Yes and no. While this is usually technically feasible, we prefer to maintain the historical integrity of our rings. That said, we may be able to find you something similar that you'll love even more. Contact our concierge for more details.
Q: I already have a diamond, but I need a setting. I found one on your site that I love - will you sell any of your rings without the center stone?
A: We have a great collection of antique and vintage ring settings! They can be found here, and we have quite a few that are not yet listed on our site. Some of our vintage-inspired rings can be sold to you without the center stone. In terms of our completed vintage rings, we hate to disrupt the integrity of our original, authentically vintage and antique rings, and therefore we only sell our rings as they were originally designed.
Q: I see a ring on your site that is very similar to what I want, but I will need some alterations to make it the perfect ring. Is this possible?
A: For any of our T&H vintage-inspired rings, often times YES - we can make small changes for you! For our authentically vintage and antique rings, however, we are not able to make any changes other than sizing it to your size and straightening out the metal if it needs it. Each piece is so special as-is, and we strongly prefer to keep the integrity of the piece intact because that is how the original jeweler intended it. We love the rich history behind our rings, and hate to make too many changes!
Q: My credit card doesn't have a high enough credit limit to purchase the item I want. Is there any other way I can pay?
A: Yes! We accept all major credit cards, personal checks, and wire transfers. We are able to process split payments across two or more credit cards, or set up a payment plan. Contact our concierge for more information.
Q: Do you offer payment plans?
Q: I live outside the United States and I want to purchase one of your rings. Is this possible?
A: We ship many countries in Europe, Canada, UK, Australia, and New Zealand. Contact our concierge to discuss options for shipping outside of these countries.
Q: What is your return policy?
A: We will gladly accept returns for a full refund with no restocking fee within 10 days from the date you received your package. Items can be exchanged for store credit for up to 30 days. Please see our Shipping & Returns page for more information.
Photo by Luna de Mare Photography